Employee Experience

Understanding and Elevating the Employee Experience in Assisted Living Communities

Tuesday, May 19, 2026
2:30 PM - 3:15 PM | America/Chicago

Breakout Session

209 C
English
About
Click Here to Access Presentation

In the assisted living industry, employees are the heart of resident care - yet their own experiences often go under-examined. This session will offer an insightful look into the emotional, physical, and professional realities faced by team members in assisted living communities.

Drawing on real-world experiences, organizational assessments, and front-line feedback, this session will explore what it truly feels like to work in assisted living today - the challenges, the calling, the culture, and the critical areas for support and retention.

This session will place emphasis on one element of the CRP model-effective communication with residents and families in the aftermath of harm events-an area with important implications for executive leadership, trust, and organizational culture.

Speakers

Stephanie Macklin

CEO/AdministratorCRMS Communities